In an Emergency...
If your child has a dental emergency outside of our normal business hours, please call our office and our answering service will page the doctor on call. For more information please click the Emergency button at the top right corner of the screen.
Our office attempts to schedule appointments at your convenience and when time is available. We prefer to schedule preschool children in the morning because they are fresher and we can work more slowly with the child for his or her comfort. School-aged children with a number of treatment needs should also be seen in the morning for the same reason. We will be happy to give your child a school excuse for the appointment time.
Since appointment times are reserved exclusively for each patient, we ask that you please notify our office 24 hours in advance of your scheduled appointment time if you need to reschedule. Another patient who needs our care could be scheduled if we have sufficient time to contact them. We realize that unexpected things can happen, but we ask for your assistance in this regard.
Who Must Be Present?
According to Tennessee State Law, a parent, guardian, or designated adult over the age of 18 must be present throughout the entire appointment. For the first appointment, we require a parent or legal guardian to be present. For future appointments, we ask that you sign permission for other designated adults to bring your child.
We accept cash, personal check, MasterCard, Visa, Discover Card, American Express and Care Credit. We also accept a variety of dental insurances.
Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan that fits your timetable and budget and also gives your child the best possible care.
We make every effort to assist you in maximizing the benefits of your dental insurance for the dental health of your child.
Dental Insurance is meant to be an aid in receiving dental care. Many parents think their insurance pays 90-100% of all dental fees. This is not true! Most plans only pay between 50-80% of the average total fee with some plans paying more and some paying less. The percentage paid by the insurance provider is usually determined by the contractual relationship between the insurance provider and your employer. If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you as a courtesy to you. You must be familiar with your insurance benefits; however, we will collect from you the estimated amount insurance is not expected to pay. By law, your insurance is required to pay each claim within 30 days of receipt. We file all insurance electronically so your insurance company will receive each claim within 24 hours of the treatment. After 30 days you are responsible for any balance on your account, whether insurance has paid or not.
PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We at no time guarantee what your insurance will or will not do with each claim.
For active duty military personnel, we are an out-of-network provider for your dental insurance provider. However, we do offer military discounts to offset some of the out-of-pocket expenses and best meet your child’s needs.